Consumer Guarantees Act

Azraa operates in accordance with the New Zealand Consumer Guarantees Act 1993.

Your Rights

Under the Consumer Guarantees Act, you have the right to expect that goods and services you purchase are:

• Of acceptable quality
• Fit for purpose
• As described
• Delivered within a reasonable time

Remedies

If goods or services do not meet these guarantees, you may be entitled to:

• A repair or replacement
• A refund
• Compensation for any loss or damage

Marketplace Responsibility

Azraa acts as a platform connecting buyers and sellers. While we facilitate transactions, the primary responsibility for goods sold lies with the individual sellers. However, we are committed to ensuring all parties comply with New Zealand consumer law.

Dispute Resolution

If you have a dispute with a seller, please contact our support team. We offer a dispute resolution process to help resolve issues fairly and efficiently.

Contact Us

For questions about your consumer rights or to report an issue, please contact us at support@azraa.co.nz